We have created this returns / refund policy to enable you to return products or ask for refunds for services in appropriate circumstances.
Since we offer a variety of products and services, Mygrowthcounselor.com will offer a refund or returns as follows:
ALL our shippable products, which includes DVDs, CDs, Books and Softwares comes with a 15-Day Money Back No Questions Asked Guarantee. However, you MUST meet with the following requirements to benefit from our refunds / returns on any of our shippable products:
- You return the item within 15 days of purchase or of receiving the product(s)
- You produce your original Purchase Receipt sent when the purchase was made at the time you return the item
- The item is in resalable condition including that:
- It is in its original packaging, including instruction manuals and all accessories;
- It is unworn, unopened, unused and in its original condition;
- Any sew-in labels are still attached; and
- In the case of CDs and DVDs the original security seal or shrink wrap is intact
If the above requirements are not satisfied Mygrowthcounselor.com reserves the right not to offer a refund for returns.
We will however give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
Refunds For Services
Refunds must be requested by sending an email through our online Contact page to be eligible for consideration. Requests received by any other methods including direct email to a staff member or forum private message cannot be considered or processed. It must pass through the proper required channels.
Change of Mind
For a Change of Mind refund request to be considered, it must be received by our Sales department within 15 days from the date of purchase. We do not require that you provide a reason for your request; however your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Mygrowthcounselor.com and are subject to approval.
All change of mind refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration. Change of mind refund requests are granted at our Sole Discretion. If a change of mind refund request is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project.
Change of mind refunds apply only to single purchases. Except under extenuating circumstances, and at our sole discretion, there will be no refunds on volume purchases. When deciding to use a Mygrowthcounselor.com product as part of a large solution, we strongly encourage you to review this policy before purchasing.
Reasons Not Eligible For Refund
Mygrowthcounselor.com reserves the right to refuse refund under the following events:
- If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, css development, php development, Project Management, Writing Services, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
- Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.
- Purchaser has attempted a chargeback and failed.
*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.
Due to the nature of digital products, downloadable product sales are final. We DO NOT offer refunds. Please note that your credit card will be charged at the time the download link is provided to you. If you however experience any problems with the download process or link provided please contact our Customer Support. Please ensure you reference your order tracking number in your correspondence.
In some cases; especially promos; we offer special refund policies that apply to such offers and for a fixed time. In such special cases, the refunds and returns policies that goes with such offers supersedes but only for such periods and offers.
If you have any questions, send an email to [email protected]